Who we are
The JJ-LAPP Group was founded as a joint venture between Jebsen & Jessen and LAPP Holding Asia, a subsidiary of LAPP Group in Germany, to become the leading cable and connectivity solutions provider in ASEAN. We are part of the Jebsen & Jessen Group of Companies.
In this policy 'JJ-LAPP', 'we', 'us' or 'our' means JJ-LAPP (M) Sdn Bhd (Registration No. 198801006290 (173647-H)), a registered company in Malaysia with a registered address at No. 7-13A-01, Level 13A, Jebsen & Jessen Tower, UOA Business Park (Tower 7), Jalan Pengaturcara U1/51A Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia
How we collect information from you
We obtain information from you in a number of different ways, including:
- Information you give to us directly: This can be information you provide when filling out a form, sending an inquiry to us, or signing up to our newsletter.
- Information you give to us indirectly: Third parties might share your information with us. This could be hired subcontractors, such as research agencies, who provide us with technical, payment or delivery services, as well as business partners, advertising networks analytics providers and search information providers. It is important that you check the respective privacy policies of third parties to understand how they might share your information
- When you visit our website: Like most organisations and companies, we collect the following information when you visit our websites:
- technical information, including the type of device you're using, your IP address, browser and operating system. This is essential for us to ensure the security of our websites and visitors, as it lets us differentiate between regular requests and harmful requests
- we also collect information about the pages you visit and how you navigate the website (how long you stay on pages and which pages referred you to us). This gives us important feedback, which allows us to optimize content and flow of our website, providing you with a more meaningful user experience. This information is collected through cookies – more information can be found under the ‘Cookie Usage’ section below.
- Social Media: When you interact with our accounts on social media platforms (such as Facebook, Linkedin, Instagram, Twitter, or Youtube), we may obtain information about you. The information we can obtain depends on your privacy settings on these platforms, as well as the type of interaction between your account and ours.
What type of information we collect from you
We try to reduce the collection of personal information as much as possible and anonymise data wherever we can to safeguard your privacy. However, where necessary, the personal information we collect, store and use might include:
- Your name and contact details (this may include your postal address, email address, and telephone number, as provided by you)
- Information about your activities on our website and about the device used to access it, as well as your IP address and geographical location
- Any other personal information shared with us
We do not collect sensitive personal data about you (such as data related to health, ethnicity, or religion), unless there is a clear and valid reason for it and data protection laws allow us to do so. Where appropriate we will clearly indicate what information we collect, why and how it will be used.
How we use your information
There are a number of different ways in which we may use your information, including:
- Providing you with services and information requested by you
- Conducting analysis and market research to better understand how we can improve our services, products and information for you
- Sending you communications, which you have requested, such as industry newsletters or company information. These may include information about campaigns, activities and promotions of products and services
- Showing you information of products and services we think are most relevant to you, through advertising on third-party platforms, such as Google Ads Network or Facebook advertising
- Processing job applications
Who has access to your information/p>
We do not sell or rent your information to third parties. However, some of your information may be disclosed to third parties working on our behalf such as financial institutions for the processing of payment and logistic service providers for the delivery of products. Where possible we anonymise data before passing it over to third parties and, when we use these third parties, we disclose only the personal information that is necessary to deliver the services we require from the third party. Additionally, we will not release your information to third parties for them to use in their own direct marketing activities, unless you have requested us to do so.
As specified by data protection laws, the processing of personal information needs to be based on lawful grounds. The following are considered relevant by us:
- Where you have provided specific consent to us for using your personal information in a certain way. This could include sending you an email, newsletter or calling you.
- To comply with certain legal obligations, such as being ordered by a court or regulatory authority to release your information
- Where it is necessary to protect life and or health or a safeguarding issue, which requires us to share your information with emergency services
- Where the information is used for a lawful purpose directly related to our activities and is not excessive for that purpose. For example:
- sending you communications which we believe are of interest to you
- conducting research to better understand our audience and improve the relevance of communication, services and products
- understanding how people choose and use our services and products
- determining the effectiveness of our services, promotional campaigns and advertising
- enhancing, modifying, personalising or otherwise improving our services and communications for the benefit of our customers
- to better understand how people interact with our website
When we legitimately process your information in this way, we will always consider any potential impact on you (positive or negative), as well as your rights under data protection laws. We will not use your information where our interests are overriden by the negative impact to you, unless we are specifically required to do so by the law.
We may use your contact details to provide you with information regarding our company, products and services, which we consider relevant to you. We may contact you through:
- Email and messaging: We will only send you marketing information by email if we have received your explicit consent to do so. Our marketing emails and newsletters contain opt-out links at the bottom, where you can unsubscribe or change your preferences at any time.
- Phone calls: When you inquire about services, products or technical support, our teams may contact you by phone to help you faster. We will only contact you by phone after receiving your consent to do so.
- Post: We may send you marketing and information material by post after receiving your consent to do so.
We are committed to give you control of your data.
[If you would like to access to any of your data which is in our custody, you may make a request to us by contacting our Data Protection Officer by email at email@example.com, by writing to No. 7-13A-01, Level 13A, Jebsen & Jessen Tower, UOA Business Park (Tower 7), Jalan Pengaturcara U1/51A Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia or by phone at +603 5030 6333. In your request, please quote your name, address and phone / account number and provide brief details of the information you want a copy of. We will charge you a nominal processing fee permitted by the law to help us defray administration costs. We may have to withhold access to your personal data in certain situations, such as where we are not able to confirm your identity, and in such situations we will notify you of the reasons for not being able to provide you with access.
We provide options in our contact forms to allow you to make decisions about whether or not you would like to receive information from us. Our newsletters require you to actively sign up before we send you any information. Here is how you can update or revoke your consent:
- Newsletters & Marketing Emails: Please opt-out/unsubscribe by clicking the link at the bottom of our newsletters or marketing emails
- Email or Contact Forms: Please send us a quick reply that you don’t want to receive any further communication (or how you would like to be contacted instead)
You can also contact us at any time by emailing us at firstname.lastname@example.org or calling our office at +603 5030 6333 to update your communication preferences.
We will not use your personal information for marketing purposes if you have indicated that you do not want to be contacted. However, we may still need to contact you for administrative purposes.
Keeping your information safe
When you provide your personal information to use, we take precautions to ensure it is protected. Our websites use SSL certificates to encrypt communication between your client and our server. This is indicated by a small lock next to the website address and the URL starting with ‘https’ instead of ‘http’. We also run regular security scans to keep our websites and your information as safe as possible. Although we make security one of our priorities and strive to protect your information and our infrastructure, there is unfortunately no way to guarantee 100% security.
Keeping your information up to date
We will do our best to keep your information accurate and up to date, however this might not always be possible. Please let us know if your contact details or communication preferences change at any point by contacting our Data Protection Officer by email at email@example.com, by writing to No. 7-13A-01, Level 13A, Jebsen & Jessen Tower, UOA Business Park (Tower 7), Jalan Pengaturcara U1/51A Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan, Malaysia or by phone at +603 5030 6333.
Links to other websites
In order to protect the privacy of children we advise anyone aged 16 or younger to get their parents/guardians permission before providing us with personal information.
Changes and review of this policy
This policy was last updated in September 2020.